Audio Conferencing

Webcast-Solutions provides mid to high volume customers with some of the most effective, reasonably priced conferencing services in the industry. We are continually researching the conferencing market to be able to bring you cutting edge developments in technology and services at below market prices.

• DIY Low cost reservation less conferencing - You conduct your conference calls without making a reservation or using an operator. All of the conferees simply dial a toll or toll free number and enter your pin code when prompted by the system. This service is easy to use and very cost effective.
   
• DIY with Operator dial-out - Our operators dial all of the conferees, perform a roll call and turn the conference over to the moderator.
   
• Operator Assisted Meet Me and 800 Meet Me - All participants dial in to a toll or toll free number, our operators greet participants and place them into conference. And with Event Calls additional services such as Q&A and Polling are available with Operator Assisted calls.

Contact Us Now to talk about how to implement Audio Conferencing for your business.

Video Conferencing

The latest in video technology and high quality customer service from Webcast-Solutions makes your video meetings as simple and effective as holding an in-house meeting. Need a video enabled room to rent? Need to upgrade your old equipment? Let Webcast-Solutions help you make the right decisions from the basic to the advanced with expert sales, service and support of your video conferencing requirements. Webcast-Solutions provides both IP and ISDN Video bridging.

Contact Us Now to talk about how to implement Video Conferencing for your business.

More Information On Audio and Video Conferencing

Audio Conference Call Etiquette:

• Moderators should be on time
  A moderator should arrive a few minutes early to greet each of the participants, and let them know when everyone is present and ready to start the call.
   
• Always introduce yourself when speaking for the first time
  It is important to introduce yourself when first speaking as other participants may not recognize your voice.
   
• Avoid putting your phone on HOLD
  Putting your local phone on hold could introduce music into the conference, so when considering the hold function please use *6 instead. Otherwise your hold music will play into the conference call, and make it impossible for the other participants to continue the meeting in your absence! (Remember to un-mute yourself when you come back.)
   
• Create an agenda and keep to your schedule
  Remain consistent with the timeline and agenda as prescribed in order to respect the time of the other participants.
   
• Clearly state when calls end
  If participants linger after you have hung up on the call you will get billed! Ensuring that all participants understand when a call has ended will avoid any possible confusion so stay on the line and make sure everyone has left the call.
   
• Sound Quality Issues
  Our bridging equipment allows you to speak simultaneously with another caller without any loss of sound quality. This means, however, that any static or disruptive noise that can be picked up through your phone line will affect the conference, so you must ensure that you are speaking in a quiet environment.
   
• How to prevent sound quality problems:
   
  1. Avoid speakerphones as they will introduce background noise into the call.
  2. Avoid mobile or cordless phones as they tend to pick up static.
  3. In the event that a cell call is required we recommend a stationary location where the signal strength is high.
      
• How to eliminate sound quality problems:
   
  1. Hang up and dial back in... Generally these sorts of problems clear themselves up when the bad connection is terminated.
  2. We recommend using the "Mute" button on your local phone as this may help isolate the problem. Then only "Un-mute" when you need to speak.
  3. If the problems still persist, please contact our customer service. It is generally best to contact us while you are experiencing the problem. If we can join you during the call and experience the problem first-hand, it helps us diagnose the cause of the problem.
      
• Ensuring proper equipment usage:
   
  1. If possible, always use a phone with a handset that is hard-wired into the phone lines. Be sure to TEST the working condition of your equipment before an important meeting! Cellular or cordless phones are more likely to cause static or other distracting noise that they pick up in the airwaves.
  2. Speakerphones pick up lots of background noise, and sometimes cause "clipping" because of the limitations of the equipment. If you are using a speakerphone, try to find one that is "full digital duplex"--this will allow all parties to speak at the same time with no clipping. And if no one in your room needs to speak, use the "Mute" button on the phone to prevent background noise from disrupting the meeting. When someone needs to speak, simply release the "Mute."
  3. Turn off your call waiting. Some of our conferences are set to play a tone as an announcement of a new person entering the conference. If your line starts beeping with call waiting, it can be very confusing and disrupting to the meeting! Most call-waiting features can be deactivated by dialing *70 before dialing. Check with your local phone service provider if you are unsure how to deactivate this function on your phone.

Videoconferencing Tips

Staying sharp is a requirement during a videoconference.

• Prepare. Think of a videoconference as an in-person meeting and dress accordingly. Avoid wearing white or black, plaids, stripes or prints because they can interfere with the monitor's contrast levels and transmission compression.
   
• Don't cram. Attendees should not eat lunch during a videoconference.
   
• Follow the ground rules. According to the Emily Post Institute, these include: Speak clearly and loudly. Make eye contact with the camera and with the other participants, whether they are in the room or on the monitor. Don't speak over people or interrupt. Turn off beepers, cell phones and PDA/watch alarms. Don't leave the room unless absolutely necessary.